terms & conditions

Please read the following Terms and Conditions carefully before placing your order with Cupcake Espresso. By using the Cupcake Espresso online ordering service, you agree to be bound by these terms and conditions.

general

You acknowledge and agree that Cupcake Espresso will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.

You agree to indemnify and hold Cupcake Espresso harmless from and against any and all claims, loss or expense that may be incurred by Cupcake Espresso which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

Cupcake Espresso reserves the right to change these Terms and Conditions without notice. Terms and Conditions published on our website will always be the latest and will override any prior Terms and Conditions provided in any other form.

Cupcake Espresso photographs all orders unless otherwise requested. Photos are published online on websites that may include but are not limited to Facebook, Twitter, Instagram and our own website.

All Cupcake Espresso photos are copyright either by Cupcake Espresso or photographers who have supplied their photos for our gallery, and unauthorised copying and distribution of any of these photos is prohibited.

contact us

CUPCAKE ESPRESSO PTY LIMITED

ABN:  97147277263

Address:  Shop 7-8 Adamstown Plaza, 281-293 Brunker Road Adamstown NSW 2289

Email:  info@cupcakeespresso.com.au

Tel:  02 4957 1727

food products and services

Please be aware that our product could contain traces of nuts, egg, gluten, and dairy. It is the client’s responsibility to inform their guests that traces of these products could be present in the cake and/or cupcakes. Cupcake Espresso will not be held responsible for anyone suffering from allergies to these products.

Non-edible items may be used as decorations in cupcakes. It is the client’s responsibility to ensure that any non-edible items are removed prior to consumption.

All effort will be made by Cupcake Espresso to ensure that the final product is matched to the colour chosen as much as possible however Cupcake Espresso does not guarantee to match the exact colour/s and designs chosen.

All effort will be made by Cupcake Espresso to supply the products agreed upon at the time of booking. However Cupcake Espresso will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. Cupcake Espresso reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply.

prices

Cupcake Espresso is an Australian business and all prices displayed are in Australian Dollars (AUD) only.

All our prices are inclusive of GST @ 10% where applicable.

Our prices may change without notice.

ordering

At this time, we are only able to offer delivery and pickup within selected suburbs in the Newcastle area.

In the unlikely event that the cupcake flavour you order is unavailable when you place your order, we shall contact you to arrange an alternative replacement, or another acceptable arrangement for the completion of your order. We cannot guarantee availability of all products at time of ordering.

We reserve the right not to accept an order.

We do not guarantee that the cakes will appear exactly as they do on the website as colours and decorations may vary.

cancellation of order and/or refunds?

Unfortunately we are unable to offer a refund unless the goods delivered are faulty.

In the events when Cupcake Espresso are unable to supply the order on the agreed date due to unforeseen circumstances (for reasons including, but not limited to, illness, accident, injury, or bereavement), we reserve the right to cancel the order and will provide you with a full refund.

pick up

CUPCAKE ESPRESSO is currently offering pickup from our 3 store locations during the following time periods

Adamstown - Adamstown Plaza, 281-293 Brunker Rd
Monday to Wednesday - 8am - 5pm
Thursday - 8am - 5pm
Friday - 8am - 5pm
Saturday - 9am - 5pm
Sunday - 10am - 3pm

Greenhills - Greenhills Shopping Centre, 1 Molly Morgan Drive
Monday to Wednesday - 9am - 5.30pm
Thursday - 9am - 9pm
Friday - 9am - 5.30pm
Saturday - 9am - 5pm
Sunday - 10am - 4pm

delivery

Cupcake Espresso is currently offering delivery to selected suburbs in the Newcastle area starting from $10. If your suburb is not in our delivery area please call our Adamstown Store on 02 4957 1727 to see if we are able to schedule a delivery to you. 

There is a minimum purchase of $40.00 worth of cupcakes, delivery fee is extra on top of this. 

Cupcake Espresso deliver Monday to Friday (except public holidays)

We operate with a delivery window of 9:00 am to 4:00 pm, your delivery will occur anytime during this window.

If you have a preferred time please make a note in the comments section, please note that this is a request only and can not be guaranteed.Someone must be available accept your order during the nominated delivery window period. Under no circumstances will we leave our orders outside or unattended.

If the incorrect delivery address is supplied or if there is no-one to receive the ordered products, they will be returned to Cupcake Espresso premises and we will contact you to arrange re-delivery. Re-delivery will be charged at full delivery rates.

Cupcake Espresso endeavor to deliver within a 30 minute window of our agreed delivery time. Unforeseen circumstances (for reasons including, but not limited to, roadworks and road closures, medical emergencies, accident, injury) may cause us to deliver outside of this agreed window however we will contact you by phone immediately to advise you of an estimated arrival time.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

online security

Payment details are captured online using strong SSL technology, which encrypts all information to make it secure.

client’s obligation 

To read this terms and conditions thoroughly and carefully. By using Cupcake Espresso service, you agree to be bound by these terms and conditions.
 
To provide the correct and complete delivery address, time and contact phone number at the time of ordering. Should you provide the wrong details, Cupcake Espresso is not obliged to re-deliver the order to the correct address at our expense. All invoices that we issue (that you view before paying) contain the name and address details that we were given by you for delivery.