faq

our cupcakes

How do I store my cupcakes?

We recommend that you store your cupcakes at room temperature in an airtight container. DO NOT refridgerate! They will last a good 3 days from purchase. You can also freeze them and they will be good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served. DO NOT place them in the microwave!

What is the best way for the cupcakes to travel?

We recommend nursing them or if you are travelling alone, the floor of the car or the boot is the best place for them to travel. Do not place your cupcakes on the seat of your car.

Can you provide a discount if I purchase more than a dozen cupcakes?

Each dozen is priced at $38.00. This is already an approximate 20% discount off of the price for individual cupcakes. This is a flat rate per dozen.

customise it

Do you offer custom decorating on your cupcakes?

Yes! Cupcake Espresso is now offering the very best in printed edible decorations.

Whether you choose from one of our many library designs or would like to use your own design - we can help. Our edible images are perfect for any private or corporate function, celebration or product launch.

The sweetest way to get you name on your customers lips; your ideas, business logo or message can be conveyed to people whilst they indulge in the finest cupcakes.

Please email info@cupcakeespresso.com.au for more information.

Do you bake giant or mini cupcakes?

Unfortunately we don’t bake giant or mini cupcakes. Cupcake Espresso cupcakes are a standard size. 

deliver it

Do you have a delivery service?

Yes, we do! Cupcake Espresso is currently offering delivery to selected suburbs in the Newcastle area starting from $10. There is a minimum purchase of $38.00 worth of cupcakes, delivery fee is extra on top of this. 

What are your delivery times?

Delivery is subject to availability and is offered Monday to Friday (except public holidays). 

We operate with a delivery window of 9:00 am to 4:00 pm, your delivery will occur anytime during this window.

Do you deliver outisde of Newcastle?

We're working on finding the best way to ship orders while keeping the cupcakes intact. We don't want to send crushed cupcakes. As soon as we find a way that will satisfy both us and the customer, you'll be the first to know!

nutrition & dietary requirements

Does Cupcake Espresso offer any gluten-free, vegan or sugar-free cupcakes?

Cupcake Espresso is pleased to offer gluten-free cupcake flavours! We are constantly adding new flavors to our menu. New flavours are announced on our website, Facebook, and Twitter pages. Currently, we do not have vegan or sugar free flavour options on our menu.

If I have a nut allergy, should I eat a Cupcake Espresso cupcake?

Cupcake Espresso is NOT a nut-free kitchen. Several of our flavours use peanuts or other nut products. We recommend that customers with severe nut allergies avoid eating our cupcakes.

Does Cupcake Espresso make egg free or lactose free cupcakes?

Unfortunately, not.

Do you have nutritional information on your cupcakes?

Our cupcakes are approximately 300 calories per serve. We are currently in the process of putting together precise nutritional information for our cupcakes.

give cupcake not flowers

Do you sell Cupcake Espresso gift vouchers?

Yes, we sell Cupcake Espresso gift vouchers. We can mail them to any Newcastle location for no extra cost. Contact us to order yours now!

Does Cupcake Espresso offer individual boxing?

We do offer individual gift boxes for an additional $2.00 per box. The boxes are our black boxes finished with a ribbon in your choice of colour and a complimentary gift card.

Does cupcake espresso offer gift wrapping?

Yes! Gift wrapping is available with your choice of coloured ribbon and a gift card and is priced at $3.00

Can I order cupcakes and have them delivered to a loved one?

Absolutely, our cupcakes can be ordered for any special occasion and delivered to the work place or home of your special someone. Do you live far away, but still want to send something to that special someone? The flower gig is so worn out, so send cupcakes instead! Not only will the cupcakes look just as beautiful as flowers, but they taste so much better! Just imagine the surprise on their face when they open a box of freshly baked cupcakes – priceless! Cupcake Espresso is currently offering delivery to selected suburbs in the Newcastle area starting from $10.00. There is a minimum purchase of $38.00 worth of cupcakes, delivery fee is extra on top of this. 

events

Does Cupcake Espresso cater for weddings, baby showers and other events?

Yes! We offer free consultation for weddings and other special events. For information, please contact one of our Store Managers and they will be happy to assist you.

Does Cupcake Espresso hire cupcake stands?

Yes! We have adjustable stands that can accommodate any number of cupcakes up to 100+ . Priced at $50.00 for 3 day hire.

How many cupcakes do you recommend per person?

We typically recommend one cupcake per person and then suggest rounding up to the nearest dozen or two dozen above that number, depending on the size of the event. As our cupcakes are less expensive by the dozen, we always recommend ordering by the dozen

other questions

Is Cupcake Espresso a Franchise?

No, Cupcake Espresso is owned and operated by a local Newcastle family. BUT! We are currently in the process of building our franchise system so we can spread the CE love nationally! We are presently taking expressions of interest from suitable candidates. If you would like to be placed on the list to receive updates as the process rolls out. Let us know!

Are there employment opportunities available at Cupcake Espresso?

For more information on employment opportunities at Cupcake Espresso, please click here

Does Cupcake Espresso have a Facebook page?

Yes! Click here to become a fan! Cupcake Espresso regularly posts exciting news and upcoming events to its Facebook page and runs competitions where fans can win free cupcakes! Yay!

Are charitable donations available from Cupcake Espresso?

Each year we receive a large number of requests for charitable donations to support not-for-profit organisations. Unfortunately we can't meet all of these requests. Please read the following information to find out whether your not-for-profit organisation is eligible for a charitable donation.

who is eligible? we fund:
Organisations that are endorsed by the Australian Tax Office as a Deductible Gift Recipient
Projects or events that take place in the communities in which we operate
Charitable organisations that provide direct community service, specifically relating to the health and wellbeing of Australian children
Programs with measurable social outcomes
we don't fund:
Programs with a religious, political or sectarian purpose
Individual pursuits
For-profit projects or activities
Endowments or memorial campaigns
The creation or repair of statues, monuments, artwork or beautification projects
We accept donation proposals throughout the year and aim to respond within 30 days. 
Please e-mail us at info@cupcakeespresso.com.au